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Author Archives: Deidre Wengen

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Building Guest Loyalty in the Digital Age

Building Guest Loyalty in the Digital Age

As the distribution landscape continues to evolve and more guests turn to online and mobile sources to research and book their stays, hotel companies need to devote more energy and dollars toward achieving long-term consumer loyalty, says Umar Riaz, the ...

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Hotel Concierges Take a Personal Approach

Hotel Concierges Take a Personal Approach

Whether it’s chartering a private helicopter to Niagara Falls, renting out a city’s hottest nightclub, or shipping puppies to Abu Dhabi, hotel concierges are tasked with fulfilling some pretty crazy demands. “When guests come with outlandish requests, we need to ...

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Holiday Inn San Antonio Riverwalk

Holiday Inn San Antonio Riverwalk

In September, Detroit-based Kraemer Design Group (KDG) completed an overhaul of the interior spaces at the 313-room, 23-story Holiday Inn San Antonio Riverwalk in San Antonio, Texas. It marks the first U.S. property to debut the “Breeze” standard room design ...

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The Benjamin is Serious About Sleep

The Benjamin is Serious About Sleep

Despite all the bells and whistles applied to improve guest satisfaction scores, hotels still need to deliver at the most basic level to keep customers happy—and that starts with a good night’s sleep. The Benjamin, located in midtown Manhattan, takes ...

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