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Last Chance

March 15, 2012 is the ADA compliance deadline. That means next month your property needs to ensure guestrooms, the pool, the front desk, and other public spaces are in accordance with the new regulations, and that your employees are trained ...

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Keep It S-I-M-P-L-E

A guest forms an opinion of an establishment during the initial interaction with an associate. That first interaction is crucial, but so are the second, third, and fourth. All must be memorable and positive. In baseball, the batter gets three ...

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4 Questions for Mark Grenoble, Enchantment Group

Enchantment Group, which currently includes Enchantment Resort and Mii amo destination spa in Sedona, Ariz., and Tides Inn in Irvington, Va., has seen all three of its properties grow in 2011, up 20 percent in room nights. In addition, it ...

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Whetsell Takes Helm at Loews

As the new year took hold, Loews Hotels set its future in motion with the announcement of a new president and CEO. In January, Jonathan Tisch, chairman of Loews Hotels and co-chairman of the Board of Loews Corporation, announced that ...

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