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4 Questions for Mark Pardue, Grand Hyatt New York

At the end of last year, Grand Hyatt New York unveiled its $130 million top-to-bottom renovation, which included 1,306 redesigned guestrooms, “larger-than-life” installations by acclaimed sculptor Jaume Plesna, and the new Grand Club lounge featuring outdoor space. General Manager Mark ...

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The Cost of Guest Loyalty

Brand loyalty programs appear to be driving an increasing number of guests to U.S. hotels. However, this increased volume of room nights comes with an increased cost. To gain an understanding of the costs associated with guest loyalty programs, PKF ...

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Back to Sleep

When hotels embark on soft good renovation projects, designers are tasked with creating new guestroom experiences that will wow guests and help properties stay ahead of their competitors. The focal point of any guestroom revamp is the bed, where weary ...

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Bill Marriott Jr.: The Interview

“Forty years,” Bill Marriott Jr. says simply while on the phone from New York City. He’s explaining to Lodging why he decided it was time to step away from the CEO post at Marriott International Inc.—the hotel conglomerate his father ...

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Return Engagement

As a high school student in his native Minneapolis, Minn., Tim Walker got his indoctrination into the hotel business. He started working in a hotel in his senior year, and has been in the business ever since. “I’ve been in ...

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